I don’t know how much of it is true. The Times makes a compelling case. Jeff Bezos makes a compelling rebuttal.
This much I do know, for a customer, Amazon is an extraordinary company. Last week I ran out of razor blades. I didn’t have time to get to CVS—Amazon had them delivered same day by 5PM. That’s faster than I could get to the CVS a few blocks away.
But this isn’t about how Amazon treats their customers. It’s about how they treat their employees.